Service Master Personality

by / Tuesday, 17 March 2015 / Published in Professional/ Business Success, Program List

Build a Strong & Powerful “Customer Service Team”, going 3 steps beyond Service Excellence.


Service Master Personality- SMP” program can transform your sales & service team into a powerful enthusiastic workforce to multiply their positive customer service qualities to produce all the customer service results you want. It is a completely practical, fun filled, activity oriented one day workshop to give your service team a motivational morale boost to gain the maximum in your seasonal offers! Building attitudes, behaviours, service relationships and creating a positive & effective customer service culture in the organization are some of the key areas practiced.

Topics & Benefits of the Program

  • How to greet, welcome, escort and usher the customers.
  • How to enhance inner values & improve outer appearance & beauty of customer service personnel.
  • How to build rapport with the customers & clients.
  • How to identify & qualify the right customers to avoid unwanted time waste with the non qualified customers.
  • How to ask right questions & avoid giving wrong answers.
  • How to explore to identify the true needs & problems of the customer.
  • How to present the product or service with customer delighting steps.
  • How to serve honestly while also selling your product or service.
  • How to serve with a smile in spite of your stress.
  • How to wow & make repeat customers.
  • How to handle objections, complains & deal with the unhappy customers.
  • How to recover a lost customer & make him a repeat customer.
  • How to create everlasting first impression & last impression.
  • What to do after sales / service
  • How to multiply your customers through existing customers.
  • How to go beyond general concepts of Service Excellence.
  • How to create a strong & powerful Customer Care Team with flexible  mindset and positive attitudes.
  • How to build your business by being an Ultimate Customer Care Specialist.



For all those who are engaged in Selling, Marketing, Public Relations, Customer Care, Insurance, Receptions, Hospitality Services, Travels, Tourism & similar fields can benefit from this program.  Join Service Master Personality to get repeat business from customers & consequently, you can benefit with greater sales and profits.


  • 25th June 2016
  • 8.45 a.m – 4.45 p.m
  • Wisdom Trainer Auditorium – Nugegoda.

Call Hotline 0114 301301 / 0117 701701 Register Now Enquiry Form

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